Hotel Lagoon - Pet Friendly Chetumal, Chetumal ➤ Reviews, Rooms & Prices 2025

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About the Hotel

Av. Mexico S/N Mza 19 Lote 1-A, Subteniente Lopez, Chetumal, Mexico

Hotel Lagoon - Pet Friendly is located on the banks of Laguna Encantada, just 0.2 miles from the Belize border. The hotel is equipped to accommodate pets, catering to travelers who wish to bring their furry companions. It features a range of modern amenities while being situated 6 miles from Chetumal International Airport. Guests can enjoy easy access to the nearby Duty-Free zone, casinos, and a variety of dining options.

Location

The hotel's location near the Belize border provides unique access to a variety of local attractions and entertainment options. Chetumal's downtown, including shopping malls and nightlife, is easily reachable by car. Just 20 minutes from Bacalar Lagoon, guests can explore one of Mexico's stunning natural wonders. The proximity to Chetumal International Airport ensures convenient travel for both domestic and international guests.

Rooms

The hotel offers 12 individually furnished rooms that provide a comfortable stay. Each room features air conditioning, cable TV, and a wardrobe for convenient storage. Private bathrooms come with showers and complimentary toiletries. Select rooms offer views of the pool or garden, enhancing the overall guest experience.

Eat & Drink

Guests can enjoy meals at the onsite restaurant, Maiz, known for its diverse menu. Every morning, a complimentary breakfast is provided to start the day off right. For additional dining choices, Zona Libre is just an 11-minute drive away and offers various food options. Complimentary coffee and sweet rolls are available starting at 6:00 AM.

Leisure & Business

Hotel Lagoon boasts a year-round outdoor swimming pool surrounded by recliners, ideal for relaxation and sunbathing. Other amenities include a garden and a terrace where guests can unwind. The hotel also provides dry cleaning and laundry services for added convenience. A 24-hour front desk is available to assist guests with inquiries and needs.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Quadruple Room

Max:

2 persons

20 m²

Bed options:

2 Double beds

Shower

Air conditioning

room details

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Double Room

Max:

2 persons

16 m²

Bed options:

1 Double bed

Shower

Air conditioning

room details

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Double Room

Max:

4 persons

20 m²

Bed options:

2 Double beds

Shower

Balcony

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Chetumal 6.1 mi

Airports

Chetumal International (ctm) 5.4 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast!

“The breakfast exceeded my expectations with a lovely variety including fresh eggs, refried beans, and a selection of fruit.” view full review

Bright and Airy!

“I loved my room with ample natural light and a private patio that offered a serene view of the lagoon.” view full review

Relaxing Pool Area!

“The pool was impeccably clean and provided a perfect spot to unwind and soak up the sun in a safe environment.” view full review

Cozy Atmosphere!

“The entire layout of the hotel created a warm and inviting ambiance, making my stay feel incredibly relaxing.” view full review

General

Non-smoking rooms
Wi-Fi
Parking
24-hour reception
VIP check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Currency exchange
Coffee shop
Smoke detectors
Fire extinguishers
Key access

Guest Parking

Electric kettle

Services

Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service

Dining

Restaurant
Picnic area/ Tables

Children

Children's menu

Spa & Leisure

Plunge pool
Sun loungers
Sun terrace
Garden area
Shallow end

Room features

Air conditioning
Sitting area
Terrace
Garden furniture

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV

Location

Av. Mexico S/N Mza 19 Lote 1-A, Subteniente Lopez, Chetumal, Mexico

Map view

Av. Mexico S/N Mza 19 Lote 1-A, Subteniente Lopez, Chetumal, Mexico

City landmarks

Mall

Zona Libre de Belice

1.0 mi

Familia Maya

1.5 mi

Four Mile Lagoon

1.8 mi

Laguna Milagros

2.6 mi

Reviews and Ratings

Feedback from previous guests about their experience.

66%

liked the hotel and would stay again

6.6/10

Nice

Rooms

5.2

Location

7.2

Service

6.4

Dining

5.0

Hugh

United States of America, December 2024

6.2/10

I had a mixed experience at this hotel near the Belize border. The setting is beautiful and feels safe, with a lovely garden and a swimming pool facing the lagoon. However, the room we stayed in had some issues with cleanliness and comfort that made the stay less enjoyable. Overall, it's a decent budget option, but there are definitely areas that could use improvement.

Rooms

5.0

The room we had was clean but lacked comfort, and we noticed bugs during our stay.

Service

8.0

The staff were kind and helpful, which was a nice touch during our stay.

Location

7.0

The hotel is located just a short drive from Chetumal and is very private, right near the lagoon.

Dining

Facilities

5.0

The pool was nice, but it felt more like a large hot tub and the color of the water was questionable.

Benjamin

United States of America, November 2024

6.0/10

I was really disappointed with my stay this time. The noise from families using the pool went on until almost midnight, and despite talking to staff, it didn't get resolved. On the bright side, the hotel is in a nice area, but the experience was definitely soured by the disturbances during the night.

Rooms

6.0

The rooms were decent but not enough to make up for the noise issues.

Service

5.0

The staff was responsive when I spoke to them, but they didn't manage the situation effectively.

Location

7.0

The hotel's location was appealing, but the noise from the pool area ruined it for me.

Dining

Facilities

6.0

The pool itself is nice, but the hours of operation should be reconsidered for guest comfort.

Shawn

United States of America, November 2024

6.6/10

I had a mixed experience at this hotel. The location near the Belize border is lovely and felt secure with the presence of cameras. The garden and lagoon views are beautiful, but I encountered cleanliness issues and an uncomfortable room. While the staff were kind and helpful, the overall conditions left much to be desired.

Rooms

5.0

The room cleanliness wasn't up to par, and the bed was uncomfortable.

Service

8.0

The staff were kind and helpful, which was a plus for our stay.

Location

9.0

Located near the Belize border, it felt peaceful and secure.

Dining

Facilities

5.0

The garden and views of the lagoon were beautiful, but the pool was not well-maintained.

Jimmy

United States of America, October 2024

5.0/10

My experience at Hotel Lagoon was quite mixed. While the ambiance was beautiful and the place felt clean, I had serious concerns about the room conditions and the noise coming from the pool area. The location is serene but not near amenities. Ultimately, it’s a decent spot if you value a charming oasis, but be sure to manage expectations regarding the facilities and noise levels.

Rooms

5.0

The room was not up to par with cleanliness and comfort, as there were bugs everywhere, and I was really hesitant to sit on the bed.

Service

5.0

Service was lacking, especially since my concerns about the noise from the pools were not adequately addressed despite speaking to staff.

Location

5.0

The hotel's location feels like a peaceful retreat but lacks dining options or convenient access to nearby amenities.

Dining

Facilities

5.0

The pool area was disappointingly small and the water looked questionable, which was a letdown.

John

United States of America, September 2024

7.6/10

I stayed at a lovely hotel that felt like a beautiful oasis during my travels, with a charming and clean environment. The lagoon views and comfy rooms stood out, creating a perfect escape. However, my stay was marred by noise from a family using the pool late into the night, which disrupted our peace.

Rooms

9.0

The rooms were modern yet have a quaint Mexican charm, clean, and very cozy.

Service

7.0

Although the staff were kind and helpful, the handling of noise concerns could be improved.

Location

8.0

The hotel's setting by the lagoon provides a beautiful view and serene atmosphere, even if it's a bit remote.

Dining

Facilities

6.0